Shipping Policy

At Crown&Collar, we aim to provide a seamless and efficient shopping experience. Below are the details of our shipping policies to ensure your order reaches you as smoothly as possible.

Shipping Rates and Options

• Royal Mail Tracked 48: Free shipping on all orders within the United Kingdom. Estimated delivery time is 2-4 business days.
• EVRI Next Day delivery: Available at £4.99. Delivered next day if ordered before 12:00PM.
• International Shipping: We offer international shipping to select countries. Rates and delivery times vary depending on the destination. Shipping fees will be calculated at checkout.

Order Processing Time

• All orders are processed within 1-2 business days. 
• If there is a high volume of orders, processing may be delayed by a few days. We will notify you via email if there are significant delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Customs, Duties, and Taxes (For International Orders)

• Crown&Collar is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, such as tariffs, taxes, and customs charges, are the responsibility of the customer.

Shipping Delays

While we strive to ensure timely deliveries, please be aware that unforeseen circumstances such as weather, carrier delays, or customs clearance issues may affect shipping times. We appreciate your patience and understanding in these cases.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@crownandcollar.co.uk. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement as quickly as possible.